Refund policy

Last Updated: June 2026

Welcome to Avonmere.com. This Return & Refund Policy outlines the terms and conditions governing returns, refunds, replacements, and cancellations for products purchased through Avonmere.com, operated by CommerceZone, LLC.

Business Information

CommerceZone, LLC
1111B S Governors Ave #81846
Dover, DE 19904
United States

By placing an order on our website, you agree to the terms set forth in this policy.

1. OUR COMMITMENT TO CUSTOMER SATISFACTION

We strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we may be able to assist you with a return, replacement, or refund in accordance with this policy.

2. RETURN ELIGIBILITY

Customers may request a return within 30 days of receiving their order.

To qualify for a return:

  • The item must be unused and in its original condition.
  • The item must be returned in its original packaging whenever possible.
  • Proof of purchase must be provided.
  • The return request must be submitted within the return period.

We reserve the right to refuse returns that do not meet these conditions.

3. NON-RETURNABLE ITEMS

The following items generally cannot be returned:

  • Products showing signs of use or damage caused by the customer.
  • Personalized or customized products.
  • Products purchased as final sale.
  • Gift cards.
  • Downloadable digital products.
  • Hygiene-related items where return is prohibited for health or safety reasons.
  • Items returned without prior authorization when authorization is required.

4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive:

  • A damaged product,
  • A defective product,
  • An incorrect item,

please contact our customer support team within 7 days of delivery.

To help us process your claim, we may request:

  • Photographs of the item,
  • Photographs of the packaging,
  • Order information,
  • A description of the issue.

Upon verification, we may provide:

  • A replacement product,
  • A partial refund,
  • A full refund,
  • Store credit,

at our sole discretion.

5. ORDER CANCELLATIONS

Orders may be canceled before they are processed and shipped.

Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.

If cancellation is approved before shipment, a full refund will be issued.

6. RETURN SHIPPING

Unless otherwise required by applicable law:

  • Customers are responsible for return shipping costs.
  • Original shipping charges are non-refundable.
  • Expedited shipping fees are non-refundable.

We recommend using a trackable shipping method when returning products.

We are not responsible for packages lost during return transit.

7. REFUND PROCESS

Once a returned item is received and inspected, we will notify you regarding the status of your refund.

If approved, refunds will be issued to the original payment method used for the purchase.

Refund processing times may vary depending on:

  • Payment provider,
  • Financial institution,
  • Card issuer,
  • Country of residence.

Most approved refunds are processed within 5–10 business days, although some financial institutions may require additional time.

8. PARTIAL REFUNDS

In certain circumstances, partial refunds may be granted, including but not limited to:

  • Items returned with missing components,
  • Items returned damaged by the customer,
  • Products showing signs of use,
  • Returns submitted outside the standard return window where permitted.

9. REFUSED OR UNDELIVERABLE PACKAGES

If an order is:

  • Refused by the customer,
  • Unclaimed,
  • Returned due to an incorrect address provided by the customer,
  • Returned because delivery attempts were unsuccessful,

we may deduct:

  • Return shipping costs,
  • Handling fees,
  • Carrier charges,

from any refund amount where permitted by applicable law.

10. LOST SHIPMENTS

If a shipment appears lost in transit, we may initiate an investigation with the carrier.

Replacement or refund decisions will be made after carrier verification and investigation results.

We reserve the right to require reasonable evidence before approving claims related to lost shipments.

11. CHARGEBACKS AND PAYMENT DISPUTES

We encourage customers to contact us before initiating a chargeback or payment dispute.

Most issues can be resolved more quickly through our customer support team.

Initiating fraudulent chargebacks may result in:

  • Order restrictions,
  • Account limitations,
  • Submission of evidence to payment providers,
  • Collection actions where legally permitted.

12. INTERNATIONAL ORDERS

Customers are responsible for:

  • Import duties,
  • Customs fees,
  • Taxes,
  • Clearance charges,

unless otherwise stated at checkout.

Refunds will not include customs duties, taxes, or government-imposed fees that are non-recoverable by us.

13. EXCHANGES

We may offer exchanges for eligible products subject to:

  • Product availability,
  • Inventory levels,
  • Verification of eligibility.

If an exchange is unavailable, we may offer a refund or store credit.

14. FRAUD PREVENTION

To protect our customers and business, we reserve the right to:

  • Request additional verification,
  • Refuse suspicious refund requests,
  • Limit excessive return activity,
  • Deny claims involving abuse of our return policy.

15. CONSUMER RIGHTS

Nothing in this Return & Refund Policy limits or excludes any consumer rights that cannot be waived under applicable law.

Where local consumer protection laws provide additional rights, those rights shall apply.

16. POLICY CHANGES

CommerceZone, LLC reserves the right to modify this Return & Refund Policy at any time without prior notice.

Updated versions will be posted on Avonmere.com and become effective immediately upon publication.

17. CONTACT US

For questions regarding returns, refunds, exchanges, or cancellations, please contact us through our website:

CommerceZone, LLC
1111B S Governors Ave #81846
Dover, DE 19904
United States

Website: Avonmere.com

We are committed to resolving customer concerns fairly, efficiently, and in accordance with applicable consumer protection laws.